Retail Customer Service Training

Monday, June 2, 2025 to Thursday, July 3, 2025

Monday: 12:30 p.m. - 3:00 p.m. In person

Tuesday: 12:30 p.m. - 3:00 p.m. In person

Wednesday: 12:30 p.m. - 3:00 p.m. In person

Thursday: 12:30 p.m. - 3:00 p.m. In person

A 6 week class that teaches you the skills of retail customer service. Graduates of this program get jobs in a variety of customer service positions.

Eligibility:

Be born Outside the US
Be able to attend all sessions in person
Have Conversational English skills

In this class you will learn:

English skills for cashier jobs
American customer service skills
Cash handling
Computer skills

Students practice their customer service skills at the International Institute's student store.

Industry

Health Care and Social Assistance

How to Participate

Requirements:

be born outside the US
Pass an English assessment
Have permission to work in the US

To register for class, you must come to an in-person intake session.

When:

Every Friday

Arrive between 11 a.m. – 12 p.m. (Get directions.)

No appointment is needed. Please plan to be here for at least two hours, depending on how many students are waiting. During your visit, you will take an English test and talk about your goals. Our teachers will help you start the best class for your learning level.

Outcomes

Students who complete this class will:

Gain practical skills in retail customer service
Receive support from an employment navigator to find a job

Learn more about occupations related to this training

Retail Salespersons

Cashiers

Program Costs

Program is free to all eligible individuals.

You are eligible if you are born outside of the US.

Who to Contact for More Information