Medical Call Center Training

Monday, September 8, 2025 to Thursday, October 23, 2025

Monday: 9:30 a.m. - 1:30 p.m.

Tuesday: 9:30 a.m. - 1:30 p.m.

Wednesday: 9:30 a.m. - 1:30 p.m.

Thursday: 9:30 a.m. - 1:30 p.m.

Prepare for a career working in health insurance, a medical clinic or hospital.

4 days/week for 7 weeks

Class offering: Sept 8 - Oct 23

Monday - Thursday, 9:30am-1:30 pm

You’ll receive training and certifications in customer service skills, medical terminology, and more.

Training & Certifications Includes:

NorthStar Digital Literacy certificates
Mental health/crisis training & certificate
Microsoft Office specialist certifications
National Retail Federation certificate
Healthcare systems medical terminology
Medical call center customer service skills

Training location

Northwest Family Service Center
7051 Brooklyn Blvd
Brooklyn Center, MN 55429

Benefits:

Average starting wage: $18 - $20/hour
Support including interview clothing, fuel, or bus cards.
Job coach & placement opportunities

Requirements:

High School Diploma/GED
Subject to criminal background check
Low-income household eligibility
1 year of recent customer service experience
Minneapolis resident preference

Online or Virtual Information

2 weeks in-person, remainder online

Industry

All Industries

Health Care and Social Assistance

How to Participate

Visit https://www.hired.org/medical-call-center for the flyer and more information.

Or contact Christina Layer at:

Christina.Layer@hired.org

612-483-0924

Outcomes

Training & Certifications Include:

NorthStar Digital Literacy certificates
Mental health/crisis training & certificate
Microsoft Office specialist certifications
National Retail Federation certificate
Healthcare systems medical terminology
Medical call center customer service skills

Program Benefits:

Average starting wage: $18–$20/hour
Support including interview clothing, fuel, or bus cards.
Job coach & placement opportunities

Program Costs

Training is free to attend with the following qualifications:

High School Diploma/GED
Low income household eligibility (preferred)
1 year of recent customer service experience
Clean criminal background with ability to pass DHS background
Minneapolis resident preference
Stipends available for Minneapolis residents

Contact Christina Layer for more information.

Who to Contact for More Information